PRIVACY POLICY

Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.

We can collect your personal data when you:

• Navigate through the Website;
• Interacting with the Website, also through the tools available therein (e.g. questionnaires, chatbots; etc.);
• Create a customer account or a partner account on the Website;
• Order goods from our Website;
• Agree to receive marketing communications from us by e-mail;
• Contact us;
• Send requests for information to Reservation;
• Browse on the Internet using cookies or similar technology or when you click on advertisements for our products.

During your purchase journey, you will be able to choose between i) logging into your existing Reservation account, ii) creating a new account (whether customer or professional account), or iii) paying as a Guest (or also called “Guest check out”). This last purchasing experience is thus summarized as follows. Payment for purchases as a Guest refers to the possibility for any Reservation customer or prospect to make a purchase in our online store without logging into an account. 

Your information is collected for the process of payment and delivery of items or for Reservation in order to comply with applicable laws. Your information may also be used for analytical purposes by Reservation and for communication purposes via its preferred channel (for example: sending a general newsletter relating to the news of our products and services). For more information on these purposes, please go to the following section 4.

As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our Website, for a range of purposes (see the following section 4 for a list of processing purposes).

Information we might collect includes:

• Your IP address and data relating to your browsing experience on the Website;
• Your identity;
• Your contact details (e.g. email address and address for shipping);
• Information necessary to set up your partner account;
• Your personal preferences in relation to the products we market or to our Website (language);
• Information relating to your orders, their tracking and your purchase invoices;
• Your personal data inserted in the “contact form” on the Website or other personal data you may communicate to us when interacting with the Website (e.g. answering to our questionnaires, interacting with chatbots; etc.);
• Your payment details if you place an order via our Website.

Personal data essential to Reservation is marked with an asterisk on all personal data collection forms on our Website. If you do not fill in these compulsory fields, Reservation will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.

We may also collect certain data generated by your purchases of products or services online, particularly information regarding the amount and type of your purchases.

Lastly, we may collect information regarding the use of our Website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse our Website. For more information about cookies, read you cookie policy available here.

Reservation processes your data to:

Enable you to create a customer account or a partner account on our Website;

• Manage your access to your account on the Internet;
• Process and manage your online orders and their delivery;
• Secure online transactions, prevent fraud, payment incidents and manage debt collection;
• Manage relations with respect to any requests you may send us;
• Trace and manage any alerts you may send us as part of our cosmetic vigilance obligations;
• Manage and optimize your browsing experience;
• Conduct statistical analyses to the functioning of the Website;
• Send our newsletter: you have the right to object if you no longer wish to receive it.

Reservation processes your personal information:

• based on the contract between yourself and Reservation and/or the pre-contractual measures in your interest, to manage your access to your account and to process and track your orders;
• based on our legitimate interest: for example, to improve our products and services, to defend the Website and our business’ integrity;
• based on your prior free and informed consent for the processing of your data, especially for the purposes of sending you marketing communications and allow the processing of your browsing data via cookies, etc.;
• based on the fulfilment of the legal obligations applicable to us, including but not limited to fiscal obligations (conserving purchase invoices) and cosmetic vigilance with regard to Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products.

Reservation retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. When we are no longer required to retain the personal information as described above, we will destroy, erase, or de-identify it, unless we are legally required to maintain it for longer.

The Site may contain links to third-party websites. We do not operate, control, monitor, endorse or guarantee those third-party websites. This Privacy Policy does not apply to the collection and use of information by such third-party websites. We suggest that you carefully read the privacy policy and other policies of all third-party websites.

We provide hyperlinks to third-party websites only for the convenience of our users and it is not a recommendation that users access such third-party websites. We do not guarantee the services or goods provided and sold by such third-party websites to Internet users. YOU AGREE THAT YOUR USE OF ANY THIRD-PARTY WEBSITE IS AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY RESERVATION, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL RESERVATION BE LIABLE FOR DAMAGES ARISING FROM ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY WEBSITE OR FOR ANY INFORMATION APPEARING ON THIRD-PARTY WEBSITES.

You may update, correct or remove your personal information at any time and free of charge by emailing us at frontdesk@reservation-parfums.com. We may ask that you identify yourself and the information you wish to access, change or delete for security purposes, and we will comply with your request as soon as reasonably practicable. By removing some of your information, you may not be able to access some of the Site’s features. We may keep some of your personal information if required by law and/or for recordkeeping purposes.

Email. You may unsubscribe from any marketing email communications by clicking on the “Unsubscribe” button included in all of our marketing communications or by contacting us at frontdesk@reservation-parfums.com. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Reservation and our services and, to the extent permitted by law, you will not be able to opt out of those communications (e.g., communications regarding updates to our Website Policies).

Our Site does not recognize Do Not Track signals. Some third parties may collect aggregate information about the users’ online activities over time and across websites when they use the Site. While this information does not include personally identifiable information, certain processing activities that combine aggregate information with other information in possession of such third parties could result in the identification of users.

Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or by telephone at (800) 952-5210; or by email to dca@dca.ca.gov. For more information about protecting your privacy, you may wish to visit: www.ftc.gov.

Your personal data will be collected and stored in the European Union. This means that such processing activities over your personal data will be carried out in accordance with the safeguards and the principles set forth in Regulation (EU) 2016/679 (the “GDPR”), including the principles of fairness, lawfulness, transparency and data minimisation.

The GDPR and the applicable laws and regulations in the field of personal data protection in the European Union ensure an appropriate level of protection of your personal data.

For more information about your rights under the GDPR, or if you are located in the European Economic Area, please refer to this version⁠ of our Privacy Policy.

We do not sell services for purchase by children. If you are under 18 years old, you may use the Site only under the supervision of a parent or guardian. In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect, solicit or use personal information of children under the age of 13 provided without parental consent. Should we become aware that a user under the age of 13 has registered without verifiable parental consent, any such information will be deleted.

Reservation may amend or update all or any portion of this Privacy Policy, at any time, without notice, in its sole discretion. Please access this section regularly to verify if any changes were made to our Privacy Policy and to review the updated Privacy Policy.

If you have any questions or comments about this notice, the ways in which Reservation collects and uses your information described above, your choices and rights regarding such use, please do not hesitate to contact us at frontdesk@reservation-parfums.com or

+1 646 895 6528.