
TERMS & CONDITIONS
These General Terms and Conditions of Sale and Use (these “Terms of Sale and Use”) govern the sale of perfumery and cosmetic products manufactured and marketed under the brand Réservation (the “Products”) by Rreservation Inc. (“Reservation” or “we”) on the website www.reservation-parfums.com (the “Site”), and the access to and use of the Site. The Products shall only be purchased for personal use, and not for resale or other commercial purposes, by users located in the U.S. who are at least 18 years old (“Customers”, “you” and “user”).
By placing an order for Products on the Site and using the Site, you expressly accept the Website Policies (as defined below), and Reservation’s acceptance of your order, and agreement to deliver the Products, is expressly conditioned on your acceptance of the Website Policies. If you do not agree to the Website Policies, please do not access or use the Site. Reservation reserves the right to modify and/or discontinue the Site, at any time, for any reason and without notice.
Orders
All orders are subject to written acceptance by Reservation. Receipt and acceptance of an order, or rejection thereof, by Reservation shall be confirmed by email sent to the email address indicated by the Customer when submitting the order. If the order is accepted, the email order confirmation will include a summary of the purchase (i.e., price of the Product(s), shipping costs, sales tax and address to which the Product(s) will be shipped) and an order number, which must be used in all future communications with Reservation regarding such order. Once payment for the Product(s) has cleared and the order has shipped, you will receive a shipping confirmation e-mail.
Orders shall be filled in the order in which they are received by Reservation, subject to availability, and Reservation reserves the right to make partial shipments of an order.
Reservation reserves the right, at any time for any reason, to cancel, refuse to process or refuse to accept an order, in whole or in part, even after an order confirmation has been sent to a Customer. Reservation shall not be liable to the Customer or any other third party for refusing to process or accept an order after the Customer has received an order confirmation. In the event that Reservation, for any reason, cannot fulfill, cancels or refuses to process an order that has already been accepted in writing by Reservation, Reservation shall notify the Customer in writing by email and refund the Customer any payment or portion thereof that Reservation received for the applicable order or portion thereof. If only certain Products ordered by the Customer are unavailable, any Products forming part of the same order which are still available will be shipped and charged to the Customer.
Products
The only Products offered for sale by Reservation are those shown on the Site. Reservation reserves the right to modify or discontinue any Product offered for sale on the Site without notice to the Customers at any time.
Customers acknowledge and agree that all descriptions and images shown on the product pages or other pages of the Site are shown for information purposes only and may not be wholly representative of the Products and their features. We reserve the right to change product descriptions at any time. Products may have variations from the images shown on the Site, including without limitation as a result of the different devices used to view the Site or browser settings, manufacturing process or supply issues. We attempt to display the Products and other materials and information you view on the Site, including pricing, as accurately and reliably as possible. However, we do not guarantee the accuracy of such materials and information. In the event of an error, we reserve the right, in our sole discretion and subject to these Terms of Sale and Use, to correct such errors and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a credit refund.
Prices and Payment Methods
All prices indicated on the Site shall be in U.S. Dollars, and shall be exclusive of applicable taxes and shipping charges. All applicable taxes and shipping charges shall be added to the price at check-out, and the Customer shall have an opportunity to review all such charges prior to completing and submitting an order. The amount of taxes and other charges shall depend on various factors, including, without limitation, the type of Product purchased, the price of the Product and the destination of the shipment. Sales tax regulations may change between the time you place an order and the time payment is cleared, which may affect the calculation of sales taxes. The amount appearing on the checkout page may differ from the sales taxes ultimately charged, as indicated in the invoice you will receive with the shipping confirmation e-mail.
We reserve the right to change the prices of any Products at any time without notice to you. Further, in the event that any items on the Site are mispriced, Reservation shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price, regardless of whether the Customer has received an order confirmation or paid for the order. If the order is cancelled by Reservation after payment has already been made, Reservation will promptly refund the amount of the incorrect price to the Customer.
The price of the Products, shipping and delivery costs and applicable sales taxes will be charged to your account when Reservation is ready to ship the Products. Products will not be shipped unless and until full payment has been received and cleared by Reservation. Payment for the Products may be made by credit card, debit card, PayPal, Google Pay and Apple Pay. All payments made through the Site are secure; for more information on Reservation’s secure collection of your payment information, please visit our Privacy Policy. Please note that we may utilize a third-party payment processor to collect and facilitate all online payments on our behalf.
At checkout, the Customer may apply any coupons or other promotional codes offered by Reservation. The system will automatically adjust the total order amount, deducting any discounts or allowances. Any coupons or promotional codes may only be used in accordance with the terms provided upon issuance of the coupon or promotional code. Generally, only one promotional code can be used per order and promotional codes cannot be transferred to others or redeemed for cash or credit.
Promotions that include free items, also referred to as gifts or free samples with purchase, are offered for a limited time only and are subject to the conditions specified at checkout. These offers are valid while supplies last, and no substitutions will be provided for free items that are out of stock.
Shipping
Reservation ships to Customers located in the United States. Reservation does not ship to PO boxes, APO/FPO addresses, logistic service providers, hotel and motel addresses, Puerto Rico, Guam, the American Virgin Islands, or other U.S. Territories.
Products shall be shipped to the address indicated by the Customer upon placing the order, after Reservation’s receipt of payment in full for the order. Shipments cannot be rerouted once they are in transit. If an order is returned due to an invalid or incorrect address, the Products will be restocked, and a refund will be issued, minus any shipping charges.
Unless otherwise specified, Reservation can only ship to a single address per order. To ship to multiple addresses, the Customer must place separate orders for each destination.
Shipment and delivery dates set forth in any order, order confirmation or in these Terms of Sale and Use are estimates only and such estimates shall not be deemed a representation by Reservation. For additional details regarding carriers, shipping methods, processing times, and cutoff deadlines, please visit our FAQs. Reservation shall not be liable for failure to ship or deliver the Products by the estimated delivery dates, and the Customer shall not be entitled to any refunds or cancellation of orders as a result of delayed shipment. Notwithstanding the foregoing, in the event that Reservation is unable to ship an order within the estimated time provided in the order confirmation email (or thirty (30) days of receipt of an order if no estimated delivery date was provided), the Customer will receive an email from Reservation notifying the Customer of the delay in shipment. At such time, the Customer will have the option of cancelling the order for a full refund or consenting in writing to the delay.
Upon delivery of the Products to the applicable carrier, the risk of loss or damage shifts to the Customer. Delivery is deemed complete and title to the Products passes to the Customer upon acceptance of the shipment by a common carrier.
Deliveries
You are solely responsible for inspecting all Products you receive for any damage or other issues upon delivery and for determining the freshness of the Products you receive. You should always inspect your delivery for completeness and integrity. Any quantity discrepancies, defects, damage or other non-conformity must be notified to Reservation by email at frontdesk@reservation-parfums.com within three (3) business days of delivery. Failure to make a claim in accordance herewith shall constitute an irrevocable acceptance of the Products by Customer. Customer’s exclusive remedy for any quantity discrepancy or non-conformance is limited, at Reservation’s option, to Reservation’s provision of any missing Products or replacement of non-conforming Products, subject to availability of the relevant Products, or a refund of the price of the applicable missing or non-conforming Product(s).
If you are not home when your order is delivered, the delivery driver will leave it at your address. If a delivery cannot be safely left at your address, you are responsible for making alternate arrangements and for timely changing your delivery instructions in your account if necessary. Any person that accepts delivery at the address provided is presumed by us to be authorized to do so in accordance with these Terms of Sale and Use. In the event you provide an incomplete or inaccurate address, or in the event of refusal of the parcel by the recipient or lack of information leading to the impossibility of delivering the Product, Reservation may not be held liable in any way whatsoever, and any subsequent attempts to deliver the Products will take place only upon payment by you of additional delivery charges.
Any delay in delivery or non-delivery must be reported as soon as possible to the following address: frontdesk@reservation-parfums.com.
Return Policy
Returns shall only be accepted only if all of the following conditions are met:
- The Product(s) have been purchased through the Site.
- The Product(s) have not been opened (with the exception of defective Products), used, are not damaged, are not marked and are in the same condition in which they were received by the Customer.
- The Product(s) are returned in their original packaging (including the original invoice) with the cellophane wrap still intact and sealed, including any identification or security tags (with any disposable seal) and all labels, and any documentation included in the original package.
In no event, Reservation will accept returns if the Product(s) show signs of use or have been altered or modified from their original condition in any way.
Product(s) identified as FINAL SALE are not eligible for return or refund.
In order to return any Products, you may choose any of the following methods:
- Logging into your account via the My Account page and fill in the Return Form accessible through the “Orders” section of the Site.; or
- Filling in the Return Form accessible through the Contact Form.
After completing the Return Form, the Product(s) to be returned and the original invoice must be handed over to the courier in one single shipment within fourteen (14) days from the date of your receipt of the Products.
You shall bear the expense of shipping the returned Product(s) to Reservation, which shall be sent to the address included in the Return Form.
At this time, Reservation does not offer exchanges or replacements for products that are not defective.
In the event you believe the Products are defective or do not conform to your order, you are required to notify Reservation via email, detailing the defect and indicating your intention to either return or exchange the defective product. Upon review and approval of your email request, Reservation will provide you with the return authorization and a prepaid shipping label.
In the case of a partial return of products, Reservation will only reimburse the price of the returned items, and shipping fees will not be refunded.
Upon Reservation’s receipt and inspection of returned Product(s), Reservation will determine, in its sole discretion, whether the Customer is entitled to a refund (or replacement, if the Product(s) is defective), and the Product(s) meet the Reservation quality control standards; if you elected to replace/exchange the Product(s), if this option is available for the returned Product(s), Reservation will also verify the availability of the replacement product(s). If all of the return conditions are met, you will receive an e-mail confirming that the return has been accepted and Reservation will refund the original purchase price and taxes related to returned Product(s), or replace any returned Product(s) with one of the replacement options agreed/offered by Reservation at the time of the return.
For defective products, if the selected replacement product(s) are not available, Reservation will refund the original purchase price, taxes and shipping costs. In case of a replacement/exchange for a product of greater value, you will be responsible for paying the difference at the time of the exchange. If the replacement product is of lesser value, we will refund the price difference in accordance with the procedures set forth in the Return Policy.
Refunds are typically processed within two (2) weeks of Reservation’s receipt of the Product(s). Your refund will be made using the original payment method used to make the purchase. If you paid by credit card or debit card, refund processing will depend on the credit or debit card company’s policies. If you paid by Apple Pay, refund processing will depend on the policies of the credit or debit card you used. If you paid by PayPal, refunds will be credited to your PayPal account and may take up to thirty (30) days to be visible.
We will not issue any refunds or grant a replacement for returns that do not satisfy all of the return conditions or for Product(s) that do not meet the Reservation quality control standards. If your return is rejected, we will send you an email to inform you that your return was not accepted. Within fifteen (15) days after receipt of such email, you may ask that the Product(s) be shipped back to you, at your own cost, in the condition in which they were received by Reservation. If you do not request the return of the Product(s) within said time period, you authorize Reservation, and any of its affiliates or agents, to retain the Product(s) and the price paid, and to dispose of such Product(s) as it sees fit.
Force Majeure
Reservation shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, acts of God, war, acts of terrorism, insurrections, riots, embargoes, fires, strikes, delays in transportation, epidemic, pandemic or other public health issue, inability to obtain supplies of raw materials or equipment used in the manufacture of the Products, failure of any party to perform any contract with Reservation related to the production of the Products, blackouts or governmental laws, regulations, orders or actions.
Users
By accessing, browsing or using the Site (and/or its services), you represent and warrant that you are at least eighteen (18) years of age.
Reservation reserves the right to refuse registration of and/or cancel an account in its sole discretion and to terminate an account, should you be in violation of any provision of the Website Policies or if Reservation detects or suspects any illegal use, suspicious traffic, fraud, etc. Users are responsible for all activity that occurs on their account. Users must immediately notify Reservation of any unauthorized use of their account, or any other account related security breach of which a user is aware.
You shall maintain and update any information about yourself that you have provided to us. You agree that you are responsible for all activities that occur under your account, and for maintaining the confidentiality of your password and restricting access to your computer so others may not access the Site in violation of the Website Policies. In addition, you agree to sign out from your account at the end of each session if you are using a device that is shared with other people.
You agree to notify us of any unauthorized use of your username, log-in ID, password, or any other breach of security that you become aware of involving or relating to a Site by contacting us as soon as possible. We reserve the right to take any and all actions we deem necessary or reasonable to maintain the security of our Site and your account, including without limitation, terminating your account, changing your password, or requesting information to authorize transactions on your account. WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.
License
All content included on the Site, such as works, images, button icons, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, the “Content”), is the exclusive property of Reservation, its affiliates, and/or its content suppliers, as applicable, and is protected by national and international copyright and other intellectual property laws. Except as expressly permitted in these Terms of Sale and Use, you may not copy, reproduce, publish, distribute, display, modify, adapt, translate, transmit, download, upload, post, sell, rent, license, transfer, publicly perform, publicly display, mirror, frame, scrape, extract, wrap, create derivative works of, reverse engineer, decompile or disassemble any aspect of the Site or any of the Content, in whole or in part, in any form or by any means, whether manual or automatic, without the prior express written consent of Reservation, its affiliates, and/or its content suppliers, as the case may be, in each specific instance. You shall not use any keywords, metatags, meta-elements, hidden text or other equivalents using the name “Reservation” or any other colorable equivalent without the prior express written consent of Reservation. Reservation, its affiliates, and its content suppliers have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Reservation, its affiliates, and its content suppliers shall have the right, at any time, to claim the authorship of any Content posted on the Site and to object to any use, distortion or other modification of such Content. Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Reservation, its affiliates, or its content suppliers shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
The viewing, printing or downloading of any Content from the Site grants you only a limited, revocable, nonexclusive and nontransferable license to (i) access and view the Site and the Content, and (ii) copy, download and store the Content temporarily (e.g., in a temporary cache) to enable printing and/or offline viewing of such Content, solely for your personal, non-commercial use and not for resale, republication, distribution, assignment, sublicense, preparation of derivative works or other use. No part of any Content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). You agree that with respect to any copy or download of the Content, you will reproduce and include all copyright and/or other proprietary notices included in such Content. The licenses granted hereunder immediately terminate in the event of improper use of the Site and the Content.
Users acknowledge and agree that any and all misappropriation or misuse of the Content and/or any other information contained on the Site will cause irreparable harm to Reservation and that in such event money damages will not constitute sufficient compensation to Reservation. Consequently, in the event that you, directly or indirectly, misappropriate or misuse the Content and/or any other information contained on the Site, you specifically consent to Reservation obtaining injunctive relief against you in addition to any other legal or financial remedies to which Reservation may be entitled.
Intellectual Property
RÉSERVATION is a trademark owned by RReservation S.r.l. All other trademarks, logos, trade names, domain names and other distinctive signs, copyrights and patents used in connection with the Site (collectively, the “Intellectual Property”) are property of Reservation or its affiliates, subsidiaries or suppliers. Reservation and all other Intellectual Property owners have exclusive rights to use their respective Intellectual Property. You are not granted any rights in or to the Intellectual Property, and you agree not to use the Intellectual Property without the prior written authorization of Reservation or the applicable Intellectual Property owners.
Reservation vigorously enforces its intellectual property rights to the fullest extent permitted by law. Accordingly, Reservation will prosecute any unauthorized use or reproduction of the Intellectual Property, any of the Content, databases used to store the Content and any other information contained therein that violate the protection afforded by the United States and international copyright law and trademark law, and/or other state, federal, and international laws and regulations, including laws pertaining to contracts, and privacy and publicity.
Intellectual Property Infringement Complaints
If you believe that your intellectual property rights have been violated in any manner by the Site, please provide written notice of the same to frontdesk@reservation-parfums.com.
If notified of an allegation that the Site contains infringing information, materials or other content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such material from the Site.
Digital Millennium Copyright Act
Notwithstanding anything to the contrary contained in Section 11, if you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing Reservation’s Copyright Agent designated below with the following information in writing:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an email address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Reservation’s designated Copyright Agent to receive DMCA notices is: Tarter Krinsky & Drogin LLP.
If notified of an allegation that the Site contains infringing information, materials or other content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such material from the Site, consistent with applicable law.
For any information or notification send notice:
By mail to:
Attn: Gina Piazza, DMCA Agent
c/o Tarter Krinsky & Drogin LLP, 1350 Broadway, 11th Floor, New York, NY 10018; or
By e-email to:
gpiazza@tarterkrinsky.com; or
By phone to:
212-216-1129
Links to Third-Party Websites
The Site may contain hyperlinks to other websites operated by unaffiliated third parties and which are in no way connected to the Site and contain information created, published, maintained or otherwise posted by such unaffiliated third parties. Reservation does not operate, control, monitor, endorse, or guarantee the accuracy or quality of the content, services or goods provided on third party websites. Reservation shall not be held liable, directly or indirectly, for the content of such websites or the policies adopted by them, including without limitation their privacy policies, and/or for any damages or injury resulting or arising from the content or access to such other websites. Please carefully read the terms and conditions of use, terms and conditions of sale and privacy policies of any third-party websites you access from the Site, as these Terms of Sale and Use and the Privacy Policy do not apply to websites operated by third parties. The Site provides links to other websites exclusively for its users’ convenience, and Reservation does not recommend that its users access such third-party websites, and any such use of any third party website is at the user’s sole risk.
Limitation of Liability
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE USE OF THE PRODUCTS. AS SUCH, THE PRODUCTS ARE PROVIDED “AS-IS” AND “AS AVAILABLE,” AND RESERVATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, AND, TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RESERVATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE PRODUCTS CONTAINED ON THE ORDER CONFIRMATION.
THE INGREDIENTS USED IN THE PRODUCTS ARE UPDATED REGULARLY. BEFORE USING ANY PRODUCT, PLEASE CAREFULLY REVIEW THE INGREDIENT LIST ON THE PACKAGING TO ENSURE IT IS SUITABLE FOR YOUR PERSONAL USE. TO THE EXTENT PERMITTED BY LAW, RESERVATION DISCLAIMS LIABILITY FOR ANY ADVERSE REACTIONS RESULTING FROM THE USE OF THE PRODUCTS.
Notwithstanding anything to the contrary CONTAINED HEREIN, TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, in no event will RESERVATION be liable for any LOSS, DAMAGE OR CLAIM FOR ANY indirect, special, incidental, EXEMPLARY, punitive or consequential DAMAGES, LOSS OF PROFITS, REVENUE, OPPORTUNITY OR DATA, OR DELAY, whether based on contract, tort, negligence, STRICT LIABILITY or any other legal theory.
NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT RESERVATION IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT, RESERVATION’S LIABILITY SHALL BE STRICTLY LIMITED TO THE PRICE OF THAT PRODUCT.
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY RESERVATION ON AN “AS IS”, “WHERE IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. YOU SPECIFICALLY ACKNOWLEDGE THAT NEITHER RESERVATION NOR ANY OF ITS AFFILIATES, NOR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR OTHER REPRESENTATIVES ARE LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT ANY RISK OF INJURY RELATED TO THE FOREGOING RESTS ENTIRELY WITH YOU. WITHOUT LIMITING THE FOREGOING, RESERVATION DOES NOT REPRESENT OR WARRANT THAT THE SITE IS SECURE, THE SITE OR THE SERVER(S) SUPPORTING THE SITE WILL BE VIRUS-FREE, THE INFORMATION ON THE SITE IS ERROR-FREE, ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RESERVATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AS TO THE OPERATION OF THE SITE OR ITS FUNCTIONING OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. RESERVATION OR ANY THIRD-PARTY CONTENT PROVIDERS OR LICENSORS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR OTHER REPRESENTATIVES DO NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, ITS SERVERS, OR E-MAIL SENT FROM RESERVATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RESERVATION WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, YOUR ACTION OR INACTION IN CONNECTION WITH THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, OPPORTUNITY OR DATA, UNLESS OTHERWISE SPECIFIED IN WRITING. THIS DISCLAIMER OF LIABILITY APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION (INCLUDING EXTRA-CONTRACTUAL LIABILITY). IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
RESERVATION’S PERFORMANCE UNDER THESE TERMS OF SALE AND USE IS SUBJECT TO EXISTING LAWS AND LEGAL PROCESS, AND NOTHING CONTAINED HEREIN IS IN DEROGATION OF RESERVATION’S RIGHT TO COMPLY WITH LAW ENFORCEMENT REQUESTS OR REQUIREMENTS RELATING TO YOUR USE OF THE SITE OR INFORMATION PROVIDED TO OR GATHERED BY THE SITE OPERATORS WITH RESPECT TO SUCH USE.
NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT RESERVATION IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH (I) THE WEBSITE POLICIES OR ANY OF THE FEATURES OR FUNCTIONALITIES OF THE SITE OR ITS CONTENT, OR YOUR USE OR INABILITY OF USE THEREOF, RESERVATION’S LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR USE THEREOF OR ACCESS THERETO; OR (II) ANY PRODUCT SOLD THROUGH THE SITE, RESERVATION’S LIABILITY SHALL BE STRICTLY LIMITED TO THE SALE PRICE OF THAT PRODUCT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Customer Service
Reservation’s customer service department is available for all inquiries regarding orders, deliveries, purchases, complaints, requests for information and, more generally, these Terms of Sale and Use by writing to frontdesk@reservation-parfums.com or by calling +1 646 895 6528.
California residents may also send complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
All requests for information, complaints or inquiries regarding the Site should be directed to: frontdesk@reservation-parfums.com
Website Policies
For any other legal information concerning your access to, use of, or the way the Site may use and collect your personal information, please read the Site’s Privacy Policy (together with these Terms of Sale and Use, collectively, the “Website Policies”).
Reservation reserves the right to amend any portion of the Website Policies at any time and without prior notice to you; as such, please make sure you review the current Website Policies prior to making a purchase on the Site. Any amendments or updates to any Website Policies shall be effective upon publication in their respective sections of the Site.
Your continued use of the Site after the implementation of any changes will constitute your acceptance of such changes; provided, however, that Reservation will not be obligated to inform you of any changes as they occur.
The Website Policies constitute the entire agreement between you and Reservation with respect to your use of the Site and the Content, and supersede any and all prior understandings or agreements between you and Reservation, whether written or oral. You acknowledge that, in providing you with access to and use of the Site and the Content, Reservation has relied on your acceptance of these Terms of Sale and Use.
Miscellaneous
These Terms of Sale and Use and their interpretation shall be governed by the laws of the State of New York without regard to its conflicts of law rules. Any disputes hereunder shall be resolved in the courts of the State of New York, County of New York. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.
These Terms of Sale and Use, together with the other Website Policies, shall constitute the entire agreement between you and Reservation. The invalidity or unenforceability, in whole or in part, of any provision of these Terms of Sale and Use shall not affect the validity or enforceability of any other provision hereof or any other term of the remaining Website Policies. The headings contained herein are for purposes of convenience only and shall not control or affect the meaning or construction hereof.
Effective Date: 04/03/2025